Free Bay Area delivery over $50◆Request free · pay at delivery◆20% of profits support safer streetsView details →
Quick answers Before you request
Questions,
answered.
Everything important about choosing a bike, confirming stock, paying, and getting local delivery.
How payment works
Request today. Pay at delivery.
Sending a bike request is free and does not create an order. We confirm stock, color, final total, and delivery time first. Payment is accepted in person only when your confirmed bike is delivered.
01Where do you deliver?+
We deliver to eligible addresses within 60 miles of San Francisco. Our county map is a guide, and we confirm the exact address and delivery time after your free request.
02Is delivery really free?+
Yes. A confirmed bike total over 50 dollars qualifies for free local delivery inside our service area.
03Can I pick up a bike or have it shipped?+
No. We are a delivery only business. We do not offer storefront pickup or shipping.
04Are all catalog bikes in stock?+
Not always. Each model is available to request, but current stock, color, price, and timing must be confirmed before you commit.
05Does sending a request place an order?+
No. A request starts a conversation. No payment is due today. We confirm availability, tax, final total, delivery eligibility, and timing before you decide to continue.
06How does pay on delivery work?+
After your free request, we confirm the bike, color, final total, delivery time, and accepted in-person payment method. You pay only when 29in Supply delivers your confirmed bike. Never send payment card details through the website or email.
07Will my bike arrive assembled?+
We confirm the assembly condition before delivery. A qualified bicycle mechanic should complete or inspect any remaining assembly before the first ride.
08How do I choose the right size?+
Every product page includes a simple fit starting point. Wheel size is only one part of fit, so tell us your height, experience, and riding style for a more useful recommendation.
09What if the bike arrives damaged?+
Do not ride it. Contact us within 48 hours with photos and a description so we can review the issue and help with repair, replacement, or warranty support.
10How fast will you respond?+
We normally reply within 1–2 business days. Delivery timing depends on inventory and your location, and we confirm it before delivery.
11How does the charity commitment work?+
29in Supply sets aside 20 percent of profits for the San Francisco Bicycle Coalition. This is funded by us and is not an added customer charge or a tax deductible donation by the buyer.